Refund policy

Returns & Refund Policy

Last Updated: August 5, 2026

At MileTheory, we want you to feel confident about every purchase. If something isn’t quite right — whether it’s the fit, color, or the item you received — our team is here to help you find the best solution.

Email: support@miletheory.com

Changed Your Mind Before Your Order Ships?

If your order has not yet been fulfilled, contact us as soon as possible and we’ll do our best to cancel it for a full refund.

Once an order has been fulfilled or shipped, the return policy below applies.

Our 30-Day Return Promise

You may request a return within 30 days of receiving your order.

If your order contains multiple items that arrive separately, the 30-day period begins when the final item is delivered.

For returns made under our voluntary 30-day policy, items should be:

  • Unworn and unused
  • In their original condition
  • Free from marks, dirt, odors, or signs of outdoor wear
  • Returned with the original packaging and accessories where reasonably possible

For footwear, we recommend trying your shoes on indoors on a clean surface until you are sure about the fit.

Your statutory consumer rights, including applicable EU and UK rights, are not limited by these conditions.

Start a Return or Exchange

The easiest way to request a return or exchange is through our online portal:

https://miletheory.com/apps/parcelpanel-returns/

Enter your order details, select the item you would like to return or exchange, and follow the instructions provided.

If you have any difficulty using the portal, email us at support@miletheory.com and we’ll be happy to help.

Please do not send a return to an address shown on your original parcel unless our return instructions specifically tell you to do so.

Exchanges

If your shoes don’t fit or you would prefer another available size or color, we’re happy to help with an exchange.

Replacement items are subject to availability.

For international orders, returning an item can sometimes be expensive compared with the value of the product. Where appropriate, we may offer an alternative solution such as:

  • A discounted replacement
  • Store credit
  • An exchange without requiring the original item back
  • Another mutually agreed solution

You are never required to accept an alternative resolution if you are otherwise entitled to return the item under this policy or applicable consumer law.

Who Pays for Return Shipping?

Change of Mind, Size or Color

If you are returning an item because:

  • You changed your mind
  • The size you selected does not fit
  • You would prefer another color or style
  • You no longer want the item

the direct cost of returning the item is your responsibility, unless applicable law requires otherwise.

This applies to both domestic and international returns.

There is no restocking fee for an eligible return.

Damaged, Defective, Incorrect or Not as Described

If we made a mistake, we’ll make it right.

If your item:

  • Arrives damaged or defective
  • Is different from what you ordered
  • Is materially different from its description
  • Has another confirmed product fault

please contact us and include clear photos showing the issue.

Where MileTheory is responsible, we will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement, exchange, refund, or covered return shipping.

Refunds

Once your eligible return is received and inspected, we’ll notify you and process the approved refund to your original payment method.

Please allow additional time for your bank, credit-card company, Shop Pay, PayPal, or other payment provider to post the refund after we issue it.

For returns made under our voluntary 30-day policy after any applicable statutory cancellation period has expired, original delivery charges are generally non-refundable unless required by law or the return results from an error by MileTheory.

If an item has been handled, worn, or damaged beyond what is reasonably necessary to inspect or try it on, any adjustment to the refund will only be made where permitted by applicable law.

EU Customers — Right of Withdrawal

If you are a consumer in the European Union and your purchase qualifies as a distance contract, you generally have a statutory 14-day right of withdrawal.

You may notify us that you wish to withdraw from your purchase within 14 days after receiving the goods without giving a reason.

After notifying us, the goods must generally be sent back within the applicable statutory return period.

For a valid statutory withdrawal:

  • You are responsible for the direct cost of returning the goods because we inform you of that responsibility in this policy.
  • We will refund the purchase price and the cost of the least-expensive standard delivery option offered for your original order.
  • Additional delivery charges resulting from an upgraded or express shipping option are not refundable beyond the standard-delivery amount.
  • We may wait to issue the refund until the goods are returned or you provide evidence that they have been sent back, as permitted by law.
  • You may inspect the goods as you reasonably would in a store. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Nothing in our voluntary 30-day return policy reduces your statutory rights relating to faulty, damaged, incorrect, or non-conforming goods.

National consumer laws within individual EU countries may provide additional rights, and those rights remain unaffected.

UK Customers — Cancellation Rights

If you are a UK consumer purchasing online, you generally have a statutory right to tell us that you wish to cancel your purchase within 14 days after receiving your order, where the statutory right applies.

After notifying us of the cancellation, you generally have a further 14 days to return the goods.

For qualifying statutory cancellations:

  • You are responsible for the direct cost of returning the goods because this policy informs you of that responsibility before purchase.
  • We will refund the purchase price together with the cost of our standard outbound delivery option.
  • If you selected a more expensive shipping service, such as express delivery, we are only required to refund the equivalent standard-delivery charge.
  • Refunds will be processed within the applicable statutory timeframe after we receive the returned goods or acceptable evidence that they have been sent.
  • You may inspect and try the item as you reasonably would in a physical store. A reduction may be made where permitted by law if the item has been used or handled beyond what is reasonably necessary to inspect it.

Your rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods are separate from your change-of-mind cancellation rights and are not restricted by this policy.

Socks, Personal-Wear & Hygiene Items

For hygiene reasons, socks and similar personal-wear products cannot be returned under our voluntary return policy once they have been worn, washed, or used.

Where a product is supplied with a hygiene seal, additional restrictions may apply after the seal is broken where permitted by law.

This does not affect your rights if the product is faulty, damaged, incorrect, or not as described, nor does it remove any mandatory rights available to you under applicable consumer law.

Final-Sale Items

Items clearly identified as Final Sale at the time of purchase are not eligible for return under our voluntary change-of-mind policy.

This does not affect any statutory rights that cannot legally be excluded, including rights relating to faulty, damaged, incorrect, or misdescribed goods.

Delivery

Orders are generally processed and dispatched within 1–2 business days.

Estimated delivery is typically 6–12 business days, depending on the destination, carrier, customs processing, and other circumstances outside our control.

Tracking information will be emailed to you once your order ships.

Need Help?

Returns should feel straightforward, not stressful. If you’re unsure whether you need a return, exchange, different size, or another solution, contact us and we’ll be happy to help.

Return & Exchange Portal:
https://miletheory.com/apps/parcelpanel-returns/

Email:
support@miletheory.com

We aim to respond to customer messages within 24 hours.

Your Statutory Rights

This policy provides additional voluntary benefits and does not exclude, restrict, or replace any consumer rights that cannot legally be waived under the laws applicable to your purchase.