Refund policy

Returns & Refund Policy

At Mile Theory, your satisfaction matters. We're committed to helping you go further in comfort and confidence. If you need assistance at any time, we're here to help.

Email: support@miletheory.com

CHANGED YOUR MIND?

You can cancel your order for a full refund any time before it's fulfilled. Simply email us as soon as possible and we'll take care of the rest.

Once your order has been fulfilled, our return policy below applies.

30-DAY RETURNS

You have 30 days from the date you (or someone you nominate) receive your order to request a return. For orders with multiple items delivered separately, this period starts from delivery of the last item.

If a weekend or public holiday falls on the last day of your return window, we'll automatically extend it to the next business day.

To be eligible for a return, items must be:

  • Unused
  • Unworn
  • In their original packaging

Simply email us to request a return. Once approved, you'll have 14 days to send the item back. Returns are free — we don't charge restocking or return shipping fees.

Please note: For hygiene reasons, we're unable to accept returns on socks or other personal-wear items once worn, washed, or used, except where the item is faulty, damaged, or not as described. Items marked as final sale are also non-returnable, except in cases of fault.

SOMETHING ARRIVED DAMAGED OR INCORRECT?

We're sorry about that.

If your order arrives damaged, defective, or you received the wrong item, please contact us with a photo of the issue and we'll make it right at no additional cost to you. We recommend reaching out as soon as possible so we can resolve it quickly, but this doesn't limit your rights under EU consumer protection law.

REFUNDS

Once we receive and inspect your return — or once you cancel your order — your refund will be issued to your original payment method within 14 days, and we'll notify you by email as soon as it's processed.

DELIVERY

Orders are typically processed and dispatched within 1–2 business days.
Estimated delivery time is 6–8 business days depending on your location.
Tracking information will be emailed to you as soon as your order ships.

CONTACT US

Questions about your order?
support@miletheory.com
We respond to every message personally and aim to reply within 24 hours.